CaseworkThe service

Our free one-to-one caseworker service is available to members, carers and those who support deafblind people.

The team provides specialist information and advice, and at times critical support, in areas such as accessing and understanding healthcare and treatment, and gaining financial and legal advice. We also offer support in times of emotional crisis for members and their families via the Information and Advice line.

All casework is strictly confidential within the team, which allows us to offer the best possible advice, guidance and outcomes by drawing on team members’ individual expertise and experience. Complex cases are dealt with by our senior caseworker, who oversees and supports our casework team. We work closely with our Information and Advice team to ensure that the information we provide is accurate and up to date.

We also offer specialist support, advice and information to other professionals supporting or advocating on behalf of deafblind clients. If there is a need for additional or alternative professional support, our caseworkers will not act as representatives for deafblind members but will assist people to find and access the necessary services.

Deafblind people accessing the casework service are automatically enrolled as Deafblind UK members and receive the associated benefits.

The casework journey

While no two cases are ever exactly the same, the process is always similar.

We accept self referrals, referrals from carers, friends, professionals or from other Deafblind UK or external services. We always ensure that a deafblind person has consented to our involvement.

Each referral is allocated to a specific caseworker to support throughout but if further expertise is needed, our senior caseworker may  support or manage the case.

The caseworker contacts a Deafblind UK member directly to take details and will provide regular updates as the case progresses.

Our caseworker will not make decisions for a member but will provide advice and guidance, including outlining realistic outcomes.

Members always remain in control of their case.

To access our casework service please contact our team by telephone on 01733 358100 or email