Information and Advice

Whether you have questions about sight and hearing loss, are searching for information or simply need someone to talk to, we are here. We have a team of dedicated and professional staff and volunteers ready to answer your queries and offer confidential and impartial advice.

Our free Information and Advice Line offers support and guidance to people living with sight and hearing loss, their carers, family and friends, as well as professionals working with deafblind people. It is manned by a team of professionals

Tel: 0800 132 320
Text: 07950 008870
Email: info@deafblind.org.uk

The Information and Advice Line is free to call and is open from 9am to 5pm Monday – Thursday and 9am to 4pm on Friday.

We can help you with:

Finding information
Connecting to other organisations
Emotional support
Understanding your condition
Accessing support
Using Deafblind UK’s services


A photo of Jim wearing a dark blue shirtHaving reduced vision means accessing information is difficult for Jim; he doesn’t use the internet and relies heavily on what people tell him. So when he fancied trying his hand at bowls, he turned to the Information and Advice Line for help. Jim called the team and explained that he would like to try bowls but he didn’t know of any local clubs. After a bit of research, the Information and Advice Line team found a few options for Jim and he chose one in a location that he knew. The team emailed the bowls club on Jim’s behalf and arranged for him to go along to try it out. Read more.


Volunteering with our Information and Advice Line

Our Information and Advice Line is run by a dedicated team of staff and volunteers who understand just how much of a difference a phone call can make to someone. If you are interested in volunteering with our Information and Advice line, please contact us for more information.

Click here to read more about volunteering for Deafblind UK.


Want to meet new people? Click here to read about our social groups.