A day in the life of a Deafblind UK Apprentice

To celebrate National Apprenticeship Week, our two apprentices, Nicole and Daniel have given us an insight into their typical working day:

Nicole Atkinson, Reception and Conference Administrator

“I have worked at Deafblind UK since July 2015 and started an apprenticeship in Business Administration Level 3 NVQ with Peterborough Regional Collage in September 2016.

My days are split between the Business Support department and the Deafblind UK Conference Centre. In the mornings I go into the Business Support office and check if there are any urgent issues that need to be dealt with. One of my main responsibilities is to help staff members with any IT issues that they may have; for example, staff members phone me to ask for help with setting up their email accounts on their work mobile phones, as this can sometimes be quite difficult to set up!

I then process any donations that are made to the charity and pass this onto another colleague for it to be coded in the right way.

After lunch, I go into the Conference Centre office where I help out with any enquires that come in. We have a range of conference rooms which are available to hire for meetings and events.

Each week I will write out the itinerary for the following weeks upcoming events so that the reception and conference centre staff can easily see which clients we have in each room. The itinerary will also detail how many people will be attending the event, the set up of the room and also if they require biscuits and lunch. I check with every upcoming event to see if they have any special dietary requirements and once I have the delegate numbers and dietary requirements for the week I process the lunch orders.

I really enjoy working here; I started off on working reception but I am happy to have progressed into other departments as it is more interesting and the work is more varied. I am learning so many different skills and the college make it really straightforward to keep track of my progress. The various different units of the course all help me do a better job at work which is really rewarding.”

Daniel Martin, Administration Officer

“I am six months into my apprenticeship in Business Administration Level 2 NVQ with Peterborough Regional Collage. I work in the community services team at Deafblind UK’s head office.

Usually, my first job of the day is to check my emails and prioritise any enquiries and new member referrals that have come in overnight. It is my job to log the details of any new members onto the database so we have a record of who they are and how they would like us to support them. I will then send a welcome pack to each new member; this is a pack to welcome them to Deafblind UK and to tell them about our many different free services.

After doing this, I will spend some time calling the members who have recently joined; I try to call them within two weeks of them joining to introduce myself and to find out what services we can provide for them. Later in the day I might also help with any database queries for other staff members and I send out leaflets or other materials to our field based staff as they require.

I’m enjoying my apprenticeship, this is a great environment and gives me a wide range of experience to help me develop my skills for whatever I choose to do in the future. ”

Click here for more information about National Apprenticeship Week.