If you are worried about Coronavirus (COVID-19) and how it will impact you and your family, we are here.

Talk to us

Our helpline and wellbeing services are open as usual and our team are on hand to take your calls. You can contact us in the following ways:

Tel: 0800 132 320
Text: 07950 008870

We can give you some practical help about how to look after yourself and stay safe, as well as emotional support if you find yourself more isolated than usual. If you would like some more regular contact from us during this period, please let us know.

What should you do?

  • Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

Visit for more information.

What to do if you feel unwell

If you or anyone in your household has a new, persistent cough or a temperature then you and your household are advised to stay at home for 14 days. You can find more information about this here. 

Coronavirus support if you are extremely vulnerable

If you have a medical condition that makes you extremely vulnerable to Coronavirus then we can register you for Government support for things like grocery and medicine deliveries. Click here for more information, or contact us on the details above.

Shopping and groceries

If you are unable to get out and about, we can put you in touch with local community groups that can bring your groceries and medicine to you. Please contact us on the details above to find out more.

Many supermarkets are now offering priority shopping times for people who are elderly or vulnerable. These are:

Sainsbury's: First hour of opening every day.
Tesco (excluding 'Express' stores): Monday, Wednesday and Friday, 09.00 - 10.00.
Asda: Fridays, from opening until 09.00.
Marks and Spencer: Mondays and Thursdays for the first hour of opening.
Iceland: First hour of opening every day.
Morrisons: Monday - Saturday, 09.00 - 10.00.
Waitrose: First hour of opening every day.


If you or someone you know communicates by tactile methods (Deafblind Manual or Hands-on Sign Language) then it is more important than ever to adhere to the current guidance about hand washing. Click here for NHS guidance on how to wash your hands properly, to reduce the spread of germs.


Coronavirus (COVID-19) Daily Updates from the Prime Minister will include the provision of an interpreter on BBC 107 or 231. A summary of the key guidance in BSL is available here:

The NRCPD has stated that one to one interpreters are working at their own discretion and following the published hygiene guidelines.

WhatsApp notifications

If you use WhatsApp messaging service, you can sign up for free Coronavirus information from the Government. To use this free service, simply add 07860 064422 to your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.


Members of the public should ignore scam products such as supplements and anti-virus kits that falsely claim to cure or prevent COVID-19. Communities are also being urged to look out for signs of neighbours being targeted by doorstep criminals. While there are genuine groups of volunteers providing help during self-isolation, there have been reports of criminals preying on residents – often older people or people living with long-term health conditions – by cold-calling at their homes and offering to go to the shops for them. The criminals often claim to represent charities to help them appear legitimate before taking the victim’s money. For more information please click here.

Deafblind UK's services

Some of our services have been affected by the recent advice.

Social groups and home befriending

In order to keep people as safe as possible, Deafblind UK social groups and home befriending services have been suspended until further notice. Where possible, we are moving our home befriending service to telephone or email befriending.


Our holiday accommodation is on Haven holiday parks, which are now temporarily closed. Therefore, we are unable to offer holidays until the parks re-open. If you have booked a holiday with us, we will contact you.

Supported living

Our supported living complex, Rainbow Court, is closed to visitors and all communal areas are closed until further notice. Our staff are still supporting residents in their own homes and taking all necessary health and safety precautions.

Care and support 

Our care and support services are continuing and our staff are taking all necessary health and safety precautions.

Training, awareness talks and outreach work

These will now take place by phone or video call only until further notice.

Shop and conference centre

Unfortunately, our shop and conference centre are now closed until further notice.

Urgent request for volunteers

We are urgently looking for volunteers to contact our members who are staying at home due to the Coronavirus epidemic. Making a regular phone call, sending an email or a letter to someome who is deafblind, and even more isolated than usual, could make a huge difference right now. If you have some time to give, we would love to hear from you! Click here for more information, or contact us on the details above.


For the most up to date Government information about Coronavirus please click here. If you need this information in other languages, please click here.