Technology support volunteer (remote)

Our Technology Support Volunteers help our members remotely to use digital technology. Many of our members use ‘off the shelf’ technologies such as iPads, tablets or PCs. You can help them discover the power of technology by showing them how these devices can be adapted for their needs and how they can use them to enjoy internet based activities in a safe and fulfilling way. The support can also extend to other technologies such as smart home devices and bluetooth peripherals.

What’s involved?

  • Supporting people with our helpdesk enquiries primarily by telephone, email and video based support
  • Adapting mobile devices such as smartphones and tablets and PC’s to meet a person’s specific needs
  • Helping people to set up mobile devices
  • Showing people how to use their devices to access information on the internet, communicate with friends and family through video based platforms, access social media and shop online
  • Offering impartial advice on suitable technology
  • Undertaking some initial training on assistive technology solutions
  • Sharing technology experiences with members and technology volunteers through virtual technology groups

How much commitment do I need to give?

This role requires a regular weekly commitment of about 3 to 4 hours a week. Typically, this would be within work hours of 9.00 to 5.00 Monday to Thursday and 9.00 to 4.00 on a Friday.
Out of work hours such as evenings and weekends can also be considered.

Am I suitable?

To get involved you don’t need to be a tech guru but some of the following will be useful:

  • A passion for technology and the desire to help others
  • A good working knowledge of “off the shelf” technology such as smartphones, tablets, e-readers, PC’s
  • Perhaps already supports family members and friends with their tech
  • Empathy and understanding with people who have different levels of knowledge and confidence in accessing technology
  • An interest in learning more about accessible technology
  • Approachable, friendly and patient
  • Aged 18 or over
  • Based in the UK
  • Access to the internet and a device to complete Deafblind UK volunteer training. This should take approximately 2-3 hours.
  • Ability to commit to the role for a minimum of three months

How will I benefit?

By volunteering with us, you will:

  • Be part of a friendly and dedicated team
  • Have the satisfaction of knowing you will be making a difference to real people’s lives
  • Learn about accessible technology and how this can transform the lives of people who use it
  • Have something unique to add to your CV
  • Increase your confidence
  • Get the chance to develop as a person

What support will I get?

We ensure all volunteers who join our team are well equipped to undertake any tasks that the role requires, and we will provide training and supervision throughout your journey with us. Any specific training will be outlined within your onboarding and induction stages and then discussed at your reviews with your named lead contact.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


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Prefer to talk?

Call us on 0800 132320 or text us 07903572885
Monday – Thursday 9.00am – 5.00pm and Fridays 9.00am – 4.00pm

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