Information and advice line volunteer

Close up photo of a lady talking on the phone

What is an information and advice line volunteer?

Our information and advice line volunteers help with the incoming calls, texts, and emails to the information and advice line, providing information and support to the people who contact us.

What’s involved?

As an information and advice line volunteer, you will be a first point of contact for people who contact us. This will involve:

  • Dealing with basic incoming contact and referring more complex issues to the membership services officer
  • Accurately recording information on our database
  • Sending out information to our members, family, friends and professionals
  • Keeping our information library up to date
  • Researching new information to support people with a sight and hearing loss

How much commitment do I need to give?

This role requires a regular weekly commitment of about 3 to 4 hours a week, between the hours of 9.00 to 5.00 Monday to Thursday and 9.00 to 4.00 on a Friday. You may be required to attend occasional meetings or training sessions at our office.

Am I suitable?

The role will suit people who…

  • Are confident on the telephone
  • Are able to communicate in a text and email
  • Are able to show empathy and understanding
  • Are self motivated with the ability to work on own initiative
  • Have basic admin, and good IT skills
  • Are open minded and non-judgemental
  • Are patient and willing to listen to people who may be going through a difficult time

How will I benefit?

  • This is an opportunity to learn about deafblindness
  • You will be part of a friendly, supportive and dedicated team
  • You will know you will be making a difference to real people’s lives
  • New communications skills
  • Establishing positive employability skills to help you in your career path

What support will I get?

We ensure that all volunteers who join our team are well equipped to undertake any tasks and will provide training and supervision throughout your journey with us. Any specific training will be outlined at the induction stage and then discussed at your reviews with your Deafblind UK named contact.

This role is purely voluntary, and this arrangement is not legally binding or an employment contract.

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