Membership services volunteer

Close up photo of a lady talking on the phone

What is a membership services volunteer? 

As a membership services volunteer you will  support our members through the Information and Advice Line, make wellbeing calls, send out birthday calls, update of our database, help with volunteer recruitment administration, front of house reception and general administration tasks.

What’s involved?

As a membership services volunteer you will support us with a number of activities, including:

  • Contacting members on their birthdays
  • Contacting members twice a year to see how they are, check on their wellbeing and to see if they require any further support from us
  • Provide emotional support to members
  • Assist, maintain and update any information resources
  • Respond to incoming communications from members, carers, professionals and others
  • Make outgoing calls to members, carers, volunteers, professional bodies and other organisations, accurately recording each call
  • Support with housekeeping and database maintenance
  • Support with daily administrative tasks such as large mail outs
  • Updating spreadsheets and key data and help out with ad-hoc administrative tasks
  • Welcoming visitors to the building as volunteer receptionist, ensuring a first class customer service experience is offered to all

How much commitment do I need to give?

This role requires regular weekly commitment at our head office in Peterborough.

Am I suitable?

This role will suit people who:

  • Are confident and have good communication skills or who wants to build their confidence and communication skills
  • Have good listening skills
  • Have a warm, friendly and engaging telephone manner
  • Can empathise with the challenges that people who are deafblind and their families face and understand their need for support
  • Have good IT skills
  • Are self-motivated with an ability to work independently, within the environment of a supportive team
  • Will enjoy interacting with our members, from answering simple information requests to efficiently dealing with emotional calls and callers (full training will be provided)
  • Looking to gain experience in an office environment

How will I benefit?

  • This is an opportunity to learn about deafblindness
  • You will be part of a friendly, supportive and dedicated team
  • You will know you will be making a difference to real people’s lives
  • New communications skills
  • Establishing positive employability skills to help you in your career path

What support will I get? 

We ensure all volunteers who join our team are well equipped to undertake any tasks and will provide training and supervision throughout your journey with us. Any specific training will be outlined within your on-boarding and induction stages and then discussed at your reviews with your named lead contact.

This role is purely voluntary, and this arrangement is not meant to be a legally binding one or an employment contract.

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