Our free one-to-one caseworker service is a membership benefit available to members, carers and those who support deafblind people.

Through our casework service we provide specialist information, advice and at times critical support, in areas such as accessing and understanding healthcare and treatment, and gaining social care and legal advice. We always aim to support to the best of our ability even on short notice.

We also offer support in times of emotional crisis for members and their families via the Information and Advice line.

All casework is strictly confidential within the team. This ensures we can offer the best possible advice, guidance and outcomes by drawing on team members’ individual expertise and experience. Complex cases are managed by our casework manager who oversees cases and supports our team. We work closely with our Information and Advice Line team to ensure that all the information we provide is accurate and up to date.

We also offer specialist support, advice and information to other professionals supporting or advocating on behalf of deafblind clients. If there is a need for additional or alternative professional support, our caseworkers will not act as representatives for Deafblind UK members but will assist and enable access to the necessary services.

The Casework Journey

While no two cases are ever exactly the same, the process is always similar.
We accept casework referrals for our members as self referrals, from carers, friends, professionals or from other Deafblind UK services. We always ensure that the member has consented to our involvement.

Each referral is allocated to a specific caseworker to support throughout but if further expertise is needed, our caseworker manager may support or manage the case. The caseworker directly supports the member, and will provide regular updates as the case progresses.

Our caseworker will not make decisions on behalf of a member, but will provide advice and guidance, including outlining realistic outcomes.