Landline services in the UK are switching to a digital landline. This means landline telephones will use an internet connection to make and receive calls.
BT is one of the networking providers making this change. They have named their new system ‘Voiceover Internet Protocol’ (VoIP), or ‘Digital Voice’.
How do I change to a digital landline?
Your network provider will contact you in advance about the switch. An engineer may come to make changes to your network.
If you already have a broadband connection, you will be asked to plug your landline phone into your broadband router. If an adapter is needed,
this will be sent to you to connect your phone to the router.
What do I do if I don’t have an internet connection at home?
Your network provider will advise you on this. They may supply you with an internet connection.
Will Digital Voice change how I make and receive calls?
To make a call, you will need to dial the area code each time. There should be no change when receiving calls.
Will Digital Voice affect my telecare/PA system?
Telecare devices and PA systems may be affected by the switch to Digital Voice. Please contact your supplier to check if your devices need an upgrade.
What will happen in a power cut?
As digital landlines run on electricity, they will not work in a power cut. Network providers suggest having a backup mobile phone in case this occurs.
If you don’t have a mobile phone, or you live somewhere with no or poor mobile signal, then your telephone provider must offer you a ‘resilience
solution’ free of charge.
