New wellbeing and emotional support service

We are very excited to announce the launch of our new wellbeing and emotional support service to provide in depth assistance to people with sight and hearing loss.

The new service is free of charge and will enable people who are deafblind to talk to someone who is trained and experienced in Deafblind awareness, active listening, call handling, communication support, safeguarding, signposting, suicide and mental health issues. The service is available via telephone, email, text, text relay, Skype and FaceTime.

It is now being run alongside our helpline (formerly the Information and Advice Line). Head of National Services, Clare Watson said: “Through our wellbeing service, we aim to give people more in depth support than we would do through the helpline. People will be able to benefit from an intensive care package to support them through particularly difficult times, such as coming to terms with a new diagnosis.”

The new service also includes weekly calls to offer some social interaction to those who are on Deafblind UK’s befriending service waiting list; virtual social groups whereby people can get together online or on a group call to interact and socialise; birthday and Christmas cards/calls; and a buddy system whereby people can interact with each other on a one to one basis.

CEO Steve Conway said: “Deafblindness can be really difficult to live with. Not only can it be physically tiring when you are trying to communicate and get by in a world that is designed for sighted hearing people, but evidence suggests that deafblindness can have a big effect on mental health too. As a result, people can feel isolated, lonely and generally very low. Our new service aims to support people who find themselves at low points and to let them know that they are not alone.”

The new wellbeing service can be accessed in the following ways:

Tel: 0800 132320
Text: 07950 008870
Text relay: 18001 then 0800 132320
Facetime: helpline.dbuk@deafblind.org.uk (Not BSL)
BSL video relay: Please click here